FAQ

How do I place an order?

You can place an order with Cotton Eyed Joe’s online at CEJoes.com, over the phone with any of our staff, or in person at our shop where any of our staff can assist you.

How long will my order take?

At Cotton Eyed Joe’s we strive to provide the best customer service and products we can and that means fast turn-around times as well.  Once you place your order wtih Joe’s we begin the process in the Art Department:

- ARTWORK has a 5 BUSINESS DAY turn-around time.  We will NOT begin production until you have approved   your artwork online. (Online proof uploaded to CEJoes.com) Artwork is only started once an order is placed.  If you submit an art request & end up not placing an order, you will be subject to an art fee.

- PRODUCTION begins after you APPROVE your final design online at CEJoes.com AND we have all of your order information including ALL sizes, names, numbers, etc. - your order will be completed in 7-10 BUSINESS DAYS.

- EVENT DATES - If you have an event with a certain due date, it is your responsibility to schedule enough lead time to complete your order, we can not guarantee completion on every order if production time is cut short.  We always do our best to get your order when you need it, but remember lack of planning on your part can’t cause an emergency on our part.

- RUSH ORDERS are available for an extra charge AND subject to schedule availability, each order is handled on a case by case basis.  For more info contact us.

- SHIPPING ORDERS should have extra days built in for shipping time to your location.

- PROMOTIONAL PRODUCTS have various production times, please contact us with more info on promo merch.
 

Do you have a minimum order?

As part of our customer service policy we provide low minimums without sacrificing quality. 

- SCREENPRINTING is 12 PIECES for 1-color standard , 24 PIECES for multi-color standard.
- JUMBO & DISCHARGE printing minimum is 48 PIECES.
- EMBROIDERY minimum is 12 PIECES for hats and 6 PIECES for any other items.
- PROMOTIONAL PRODUCTS have various minimums - contact us for more information.

- CUSTOM DETAIL ARTWORK must have a minimum of 100 PIECES and $65/hr art fee.  These are for certain designs - such as mascot vs. mascot gameday shirts and custom drawn detail designs.  For more information on this, please contact us.


How Do I Submit My Art?

We except artwork in EPS, CDR, and AI files.  In some cases we can except PDF and PSD files.  Any other art files may require an art fee to make artwork print ready.  Submitting artwork in JPEG, PNG, BMP, or any other web photo files can NOT be used for screenprinting.  For more information, please contact us!  If you are doing a sponsors list, please provide us with the vector files for the best quality printing.

Will I see my art before you start?

Absolutely! On all orders we will be sending you an art proof for your review. This proof will show the size, colors and overall location of your print job. Please make sure to look over the proof carefully, as once it is approved, we will print exactly that. Proofs are issued a few business days after all forms and art have been received. If you do not receive a proof in that time frame, please feel free to bring that to our attention, as we are not aware you did not receive it. Also, we do ask that you approve your art quickly. Until we receive your art approval, we cannot proceed with your job.

How Do I Approve My Artwork?

Our brand new online approval system has made our process super easy!  Once your proof is uploaded by our Art Department, you will receive an email from HeyJoe@CEJoes.com (please make sure this email is added as a safe sender on your email).  Once you get the email, you will be taken to log-in to your account on our website.  Your log-in is your email address and the password is “123joe”.  Once you’ve logged-in you can check all aspects of your account, including your order status.  Click on your order number to see the details of your order - and click the thumbnail image for the full size view of your artwork.  Then you can approve or submit changes right below the artwork.  If revisions are needed, you will receive a revised proof in 1-3 business days again in our online system.  Basic changes (color, position, size, etc.) are allowed, however any changes that require re-design time are subject to an extra art charge at $65/hour.

 - If you do not receive an approval email within 5 business days of placing your order, or if you would like to check your
 order status, you can log-in to your account on our website:
 - Go to www.CEJoes.com, go to “Log-in To My Account” at the bottom of the homepage
 - Use your email address as your account log-in and your password is “123joe”.
 - Once you log-in, under the “My Account” tab at the top will be the menu choice of “Apparel Orders”
 - Click on the order # of the order you’d like to see to get the details.

Will I need to pay for my items before you start production?

If you have never ordered from us before or do not have terms, we will need a credit card on file or a 50% deposit. You can download a credit card authorization form by clicking here.

What is your return policy?

We accept NO returns on custom imprinted products. 

Can I provide my own garments?

As a rule, please don’t. As of January 1st, 2011, Joe's will no longer sew or decorate any garments that are not purchased directly from us.  We can order the highest quality garments and decorate on them for less expense than if you provide your own garments.  If you absolutely, positively insist, we will decorate garments your provide (at our discretion) and at a rate that is subject to difficulty and length of the job. 

GARMENTS MUST BE NEW AND NOT PRE-WORN OR LAUNDERED.
WE ARE NOT AT ALL RESPONSIBLE FOR ANY ERRORS MADE ON USER SUPPLIED ITEMS.

Things happen, and even if it is or isn't out fault, we will not replace or refund any item brought in from the outside. It's best to let the pros at Joe's handle the ordering and the decorating!

What is necessary to place an order for silk-screening?

Just give us a call and let us know what you are looking for and we’ll be happy to assist.

Do you deliver?

We no longer offer delivery services. Please feel free to come to our store for pickup, our hours are 8:30am-5:00pm, Monday-Friday. Should you need them shipped, we will send them via UPS, with a shipping fee.